1. Information We Collect

We may collect information when you visit Fresheto.com, submit a seafood requirement, request a quotation, contact us through WhatsApp, email us, or otherwise communicate with our team.

This information may include:

• Name and company name
• Phone number and WhatsApp number
• Email address
• Country and city
• Business or company details
• Seafood product requirements
• Required quantity, size, grade, packing and delivery preferences
• Destination airport or delivery location
• Messages, enquiries and other information voluntarily provided by you

2. How We Use Your Information

Information collected through our website and communication channels may be used to:

• Respond to seafood enquiries and quotation requests
• Understand your product and quantity requirements
• Provide information regarding availability, pricing and logistics
• Coordinate sourcing, packing, documentation and air-freight enquiries
• Communicate with you through email, telephone or WhatsApp
• Improve our website, services and customer experience
• Prevent misuse, fraud or security threats
• Comply with applicable legal, regulatory and export requirements

3. Business Enquiries

Fresheto primarily operates as a seafood sourcing and export business. Information submitted by buyers, importers, distributors, hotels, restaurants, seafood traders and other business customers may be used to evaluate and fulfil their seafood sourcing requirements.

Submission of an enquiry does not automatically create a contractual relationship or guarantee product availability, pricing, delivery or supply.

4. Cookies and Website Analytics

Fresheto.com may use cookies and similar technologies to improve website functionality, understand visitor behaviour and measure website performance.

We may use third-party services such as Google Analytics, Google Search Console and other website analytics or security tools. These services may collect technical information including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referral source
• Approximate geographic location
• Time spent on the website

You can manage or disable cookies through your browser settings.

5. WhatsApp, Email and Communication

If you contact Fresheto through WhatsApp, email, telephone or another communication platform, your information may also be processed according to the privacy policies of those respective service providers.

We may retain business communications where reasonably necessary for quotations, order discussions, customer service, operational records and compliance purposes.

6. Sharing of Information

Fresheto does not sell personal information.

Information may be shared only where reasonably required with parties involved in providing our services, including:

• Seafood suppliers and approved sourcing partners
• Processing and packing facilities
• Cold-chain and logistics service providers
• Airlines, freight forwarders and cargo agents
• Customs, inspection or regulatory authorities where required
• Technology, hosting, analytics and website service providers
• Professional advisers where legally or commercially necessary

We aim to share only the information reasonably necessary for the relevant business purpose.

7. Data Security

We take reasonable administrative and technical measures to protect information against unauthorised access, loss, misuse or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We may retain enquiry and business information for as long as reasonably necessary to respond to enquiries, maintain business records, comply with legal obligations, resolve disputes and support legitimate operational requirements.

9. Third-Party Websites

Our website may contain links to third-party websites or services. Fresheto is not responsible for the privacy practices, security or content of external websites.

We encourage users to review the privacy policies of third-party services before providing personal information.

10. Your Choices and Rights

Depending on applicable law, you may request access to, correction of or deletion of personal information that you have provided to Fresheto.

You may also request that we stop sending non-essential marketing communications.

Certain information may still be retained where required for legitimate business, regulatory, contractual or legal purposes.

11. Children's Privacy

Fresheto.com is intended primarily for business and commercial users and is not designed to knowingly collect personal information from children.

12. Changes to This Privacy Policy

Fresheto may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements or business practices.

The latest version will be published on this page with the updated date.